Advanced
FAQ and Troubleshooting
Prompter display
Keyboard shortcuts do not work when prompting
It's likely you're focused in an editor window. You need to click elsewhere in the app (in any empty znoe) for the keyboard shortcuts to work.
How to disable the prompter window fullscreen
Go the Options menu then click on Toggle display fullscreen
Licensing
Are licenses tied to an operating system?
No, you may use your license on Windows or Mac OtO Editions and even deactivate your license from one before reactivating on the other.
How can I find out when my license expires?
On Mac, go the OtO Menu (on Windows go to the Help menu instead) then click on "About my license..."
Action Markers
When I navigate between markers, is it possible to land just before Action Markers so they don't trigger immediately?
Yes, refer to the editing / Setting Margins and Offsets section.
PowerPoint Markers
Local PowerPoint slides do not trigger
First, make sure to disable the "Connect to PPT Server" option in Settings -> Network, as this is used for network connectivity and every /ppt marker would then try to trigger a remote PowerPoint server.
Also, make sur that your PowerPoint presentation is in slideshow mode.
Remote PowerPoint slides do not trigger
Make sure the port in the OtO Slide Controller matches the one set in OtO in ⚙ Settings → Network → * *. To do so, simply append the port to the IP address after a colon :.
For example, if the IP of the *OtO Slide Controller* machine is 192.168.10.2 and the port is 4001, enter: 192.168.10.2:4001 in the Powerpoint Connect configuration settings of the OtO Machine.
Editing
Can I import Powerpoint files?
What you can do is import a .pptx file, which will only import the notes of that .pptx and place PPT Action Markers between each slide content
The progress indicator is jumping aroung and reports wrong values
If this happens, click on the topmost 3G ... dots in the Rudown Panel, and select "Refresh Progress"
Network
In network mode, can I connect different computers with different OS and resolutions?
In theory, yes, you can connect computers with different operating systems and resolutions. We've worked hard to ensure high display fidelity across various types of computers.
However, if you've chosen OtO, it's likely because you want to provide the highest level of security for your clients. The best way to ensure that level of reliability is to use computers of the same series, running the same operating system and with matching screen resolutions.
I installed the "OtOView" app on my mobile device but I can't see the QRCode
Ensure you've enabled Network Mode in ⚙ Settings → Network then Enable OtO network, and also Set this computer as OtO network Master.
Save settings.
Then from OtO’s network settings dropdown , click on the button QRCODE .
Settings
How can I save or load my personal settings on another computer?
In the Options menu, select Open User Folder. This will open a file explorer or Finder window (on Mac) with the OtO folder.
Inside this folder, you will find a file named "settings.json". Copy it (on any support / platform) and overwrite the existing one on the other computer (by opening the "User Folder" again).
Performance Issues
OtO is slow
Start by ensuring that OtO meets the minimum recommended specifications mentioned in this chapter.
Often, the graphics card in your computer is configured to handle hardware acceleration for only one screen. In this case, we recommend setting the external screen as the primary display (and switching back if this is already the case). You can find instructions for performing this operation here:
Lower the resolution of the teleprompter screen.
Close other applications.”